Here are the details regarding the coverage that the Health Suraksha policy offers:
Health Suraksha - Individual & Family Floater Sum Insured
Click here to read the policy wording.
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Claim process
The first step towards making a claim should be to call us on
our toll free number of our TPA, Health Claim Servics on 1800 2 700 700
/ 1800 200 1 999 .Our claims service personnel will guide through the
claim procedure and documents required. Apart from that, you should
follow the procedure as outlined below:
Claims Procedure for hospitalization in Network Hospitals If
your case is eligible under the insurance policy, the HCS will authorize
our "Cashless Service" at any empanelled hospital.
- As soon as possible, you must inform HCS and co-ordinate with the
hospital to have the details sent to the HCS to authorize the cashless
service.
- On discharge, verify and sign hospital bills and pay for what is not covered under your health policy.
- The original discharge summary and other investigation reports
should be handed over to the hospital. Please retain a photocopy for
your records.
- In case hospitalization dates are known, kindly co-ordinate with the
hospital and send in all the details of your hospitalization to the HCS
at least 3 days prior to your admission, including the plan of
treatment, cost estimates etc. You also need to indicate the contact
details of the hospital to where the authorization has to be sent.
Claims Procedure for hospitalization in Non-Network Hospitals
In case of hospitalization in non-network hospitals, you must follow the procedure as outlined below:
- Inform the HCS as soon as possible.
- At the time of discharge, settle all hospital bills in full and collect the bills, documents and reports.
- Register your claim with the HCS for processing and reimbursement
To register your claim, send the following documents to the HCS :
- All hospital bills in original with detailed breakup for consolidated amounts
- Bills for medicines purchased from outside, should be accompanied by a doctor's prescription
- On discharge, verify and sign hospital bills and pay for what is not covered under your health policy.
- Discharge summary / Discharge card in original
- All investigation reports in original
To make sure you get the complete benefits of the claim, kindly make a note of the following:
- Please register your claim with HCS within 7 days of your discharge from hospital.
- Documents, in addition to those mentioned above, may be asked for,
depending on the nature of claim lodged. Please retain a copy of the
documents sent for your records.
- Any delay in claim intimation may lead to rejection of the claim.
- Issuance of the claim form should not be taken as admission of liability under the policy on the part of the insurer.
Please note that HDFC Bank is a corporate agent of HDFC ERGO.
The Contract of insurance is between HDFC ERGO and the Insured only and
HDFC Bank is not a party to the said contract. Participation by
customer to buy insurance policy is purely voluntary. Insurance is the
subject matter of the solicitation. For more details on coverage, terms
and conditions, please read the policy document carefully before
conducting a sale.
Certified Corporate Agent's License No. HCG 933982
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